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Publisher: AMACOM [ All ]

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  Title Copies
Crisis Management: Planning for the Inevitable 
Edition: 1st Printing 
Year: 1989 
ISBN: 0814458599 
ISBN 13: 9780814458594 
Call No: 658.4 FIN 1986 
 3 
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits 
Edition: Special ed. 
Year: 2009 
ISBN: 0814413331 
ISBN 13: 9780814413333 
Call No: 658.81 GOO 2009 
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