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Call No:
658.81 GOO 2009
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Page 1 of 1
Title
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Copies
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Edition
:
Special ed.
Year
:
2009
ISBN
:
0814413331
ISBN 13
:
9780814413333
Call No
:
658.81 GOO 2009
John Goodman
AMACOM
Books
1